Returns & withdrawal

Last updated: 29 June 2026.

Standard products — 14 days

If you are a consumer, you have a period of 14 calendar days from receipt to inform us of your wish to withdraw, without having to give a reason for your decision. You then have 14 days to return the product.

• The product must be returned complete, unused and in its original packaging, in good condition.
• The return costs are borne by the customer (furniture is bulky: please use suitable packaging).
• The refund (product + standard outbound delivery cost) is made within 14 days of receiving your withdrawal request, using the same payment method. We may withhold the refund until we have received the product back (or proof that it has been sent).

⚠️ Made-to-measure / personalised products — no withdrawal

In accordance with article VI.53, 3° of the Belgian Code of Economic Law, the right of withdrawal does not apply to goods made to your specifications or clearly personalised: made-to-measure furniture, specific dimensions, engraving of a first name or personalised finish. These orders are firm and final as soon as they are confirmed. This in no way reduces the legal guarantee in the event of a defect.

Damaged or non-conforming product

Check your parcel on receipt. In the event of transport damage or a defect, contact us within 72 h with photos at info@elysta.be: we will find a solution (repair, replacement part or replacement). See also the Guarantee.

How to proceed

Write to us at info@elysta.be stating your order number, or use the template below. Return address: SEMEM Art & Design SRL, Chaussée de Ciney 372, 5300 Coutisse (Andenne).

Model withdrawal form

(To be completed and returned to us only if you wish to withdraw — standard products only.)

Not sure? Contact us before sending anything back.